Return Window
Customers may request a return within 7 days of the delivery date. Returns requested after this period may not be accepted
Eligible Items
✔️ Cotton products (e.g., cotton garments, accessories)
✔️ Silk products (e.g., silk sarees, scarves, dress materials)
Conditions for eligibility:
- Items must be unused, unwashed, and in original condition.
- All original tags, labels, and packaging must be intact.
Non-Returnable Items
You may choose to exclude certain products, such as:
- Customized or tailor-made items
- Products marked as “Final Sale” or “Non-Returnable”
- personal hygiene items
Return Process
- Customer must raise a return request via the website/account section or email within the specified return period.
- Provide photos/videos of the item if the return is due to a defect, damage, or wrong delivery.
- After verification, the customer will be instructed to ship back the product or arrange a pickup (if you offer this).
Refund or Store Credit
Refund Options:
- Refund to original payment method once the returned item passes inspection.
- OR Store credit/voucher redeemable for future purchases (optional, but many fashion sites offer this).
Processing Time:
- Refunds are typically processed within 3–10 business days after the return is received and inspected.
Shipping & Charges
- Return shipping cost is borne by the customer unless the return is due to a defect, damage, or wrong item received.
(You can offer free pickup or return shipping as a customer-friendly option if financially feasible.) - Original delivery/shipping fees are usually non-refundable.
Damage & Defect Policy
If a product arrives:
- Damaged
- Defective
- Or incorrect
Then the customer must inform Shopizo24 within 24–48 hours of delivery with supporting photos. A full refund or exchange will be processed upon verification.